Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. General:

  • Rafahiapk (“Rafahia”, “we”, “us”) reserves the right to modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
  • These Terms constitute the entire agreement between you and Rafahia regarding your use of the website and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

2. Orders and Acceptance:

  • Placing an order on Rafahia Jewelry constitutes an offer to purchase the selected products. All orders are subject to availability and Rafahia’s acceptance. We will confirm your order by email, which constitutes acceptance of your offer.
  • We reserve the right to reject any order at any time for any reason, including but not limited to, unavailability of product, errors in pricing or product information, or suspicion of fraudulent activity.

3. Prices and Payment:

  • All prices displayed on Rafahiapk are in Pakistani Rupees (PKR).
  • We accept payments through cash on delivery (COD) within Pakistan.
  • We reserve the right to change prices at any time without prior notice.

4. Delivery:

  • We offer nationwide free delivery on all orders within Pakistan. Orders will be shipped within 7 business days of order confirmation.
  • Estimated delivery times are provided as a guideline and may vary depending on your location and chosen shipping method.
  • Rafahia is not responsible for any delays or losses caused by third-party shipping companies.

5. Returns and Refunds:

  • You may return any unused and undamaged product within 15 days of receipt for a full refund.
  • To initiate a return, please contact our customer service team at help@rafahiapk.com.
  • Return shipping costs will be borne by the customer unless the product is defective or damaged.
  • Refunds will be processed within 2 business days of receiving the returned product.

6. User Content:

  • Rafahia may allow users to submit content, such as product reviews or comments. You retain all ownership rights to your content, but you grant Rafahia a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute your content in connection with our website and services.
  • You are solely responsible for your content and agree that it will not be illegal, obscene, defamatory, or infringe on the rights of any third party.

7. Disclaimer of Warranties:

  • Rafahia provides the website and services “as is” and without any warranties, express or implied. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the website or services will be uninterrupted, error-free, or secure.

8. Limitation of Liability:

  • Rafahia will not be liable for any damages arising out of your use of the website or services, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.

9. Intellectual Property:

  • All content on the Rafahia Jewelry website, including but not limited to, text, graphics, logos, images, and software, is the property of Rafahia Jewelry or its licensors and is protected by copyright and other intellectual property laws.
  • You may not use any of our content without our express written permission.

10. Governing Law and Jurisdiction:

  • These Terms and your use of the website shall be governed by and construed in accordance with the laws of Pakistan.
  • Any dispute arising out of or relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.

11. Contact Us:

  • If you have any questions about these Terms, please contact us at help@rafahiapk.com or +923378630650.

Thank you for choosing Rafahia!